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Integrated Maintenance Program

Do Not Pay For Service

Allesi offers you the general maintenance 1 of the equipment installed by us or our partners 2 , without any delay and for an unlimited duration 3 .
We believe that each company should focus more on growth and let the service provider pay for telephony problems at no additional cost.
That’s why Allesi has introduced a no-cost maintenance program that systematically integrates with any hybrid or cloud (hosted) phone system acquisition made by your company.
The Integrated Maintenance Program (IMP) applies to all companies that have their Internet links, fiber link, business phone lines and cloud services with Allesi 4 .
Peace of mind for all companies served by Allesi.

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Here Is The PMI

Content In 20 Points:

  • Warranty on all Samsung system parts and associated labor.
  • Priority response to the Allesi Operations Center.
  • Appointment priority for additions, modifications or relocations.
  • Priority for service calls.
  • Replacement parts warranty in stock at Allesi.
  • $ 19 charge only per handset and cord replacement.
  • Service and replacement of equipment according to the manufacturer’s recommendations.
  • Loans of free equipment when waiting for the replacement of defective equipment.
  • Free remote update.
  • No charges for service calls if no problem is identified (one per year).
  • Unlimited technical support remotely 4 (via phone or email) during regular business hours (8:30 am – 5:00 pm).
  • No fees for all remote programming change 4 during regular business hours (8:30 a.m. to 5:00 p.m.).
  • S analysis and recommendations for local and long distance calls on demand.
  • No administration fee for line modification request to your service provider.
  • Annual prevention visit.
  • 24/7 service for emergency repair calls.
  • No travel expenses inside the first 10KM.
  • Phone labels need included e s – 1 phone per year.
  • Fixed cost guarantee for the duration of the contract.3
  • User guide provided on request via email.
  1. Based on use and normal condition. Includes all components of Samsung Hybrid Systems only (OS7030, OS7100, OS7200-S, OS 7200, OS7400). For phones and other peripherals, Allesi takes charge of the manufacturer’s warranty and parts replacement for its duration only..
  2. We make certain arrangements for you with our participating partners , but do not assume the costs and / or the responsibility.
  3. As long as 2 services are billed by Allesi. Only applies to agreements of 3 years or more without interruption or change in duration during the initial contract period. Certain price changes may be made during your package to represent market fluctuations or increases from some suppliers.
  4. A maximum of 3 calls or email service requests per month are not included and at no cost. Each call or service request that exceeds 15 minutes counts a next one. A fee of $ 35/20 minutes is billable from the 4th call or service request. Unused calls are not cumulative. A minimum of service billing is required to apply the PMI..
  5. Normal conditions do not include tornadoes, heavy rains, hail, lightning, high winds, forest fires, electrical overloads and exaggerated human manipulations.

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