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CALL CENTER AND TOLL-FREE LINES

Call 844.360.5060 (toll-free)

Call center management

Do you need to re-invoice telephone costs to a customer, improve the quality of your company's reception or control abuses and abuses within your company?

Simple, effective, real-time traffic analysis gives you total control over your company's telephone traffic.

Directory
  • Excel directory import/export
  • Substation self-generation
  • Grouping of workstations by department (unlimited)

Taxation
  • Generate invoices with or without call details
  • Time-based or impulse-based taxation
  • Apply a margin to your purchasing costs
  • Management of business codes and customer numbers
  • Management of operators and purchase/sale costs

Traffic analysis
  • Monitoring incoming/outgoing traffic
  • Calls by hour, by day, by geographical area...
  • Calls by extension, department, business code...
  • The 20 most frequently called, most expensive numbers...
  • Alerts on consumption by department or for the whole company
  • Predefined queries with multi-criteria filtering
  • Export your queries to Excel

Miscellaneous
  • Data acquisition via RS232 or TCP/IP depending on PBX
  • Remote multi-PC consultation over the network
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Toll-free lines 1800

Toll-free throughout Canada and the United States

The corporate toll-free line has no monthly charges, and you pay only for its use. Dynamism, accessibility and prestige are what a simple toll-free line can give your company. It enhances your image and significantly increases your customer traffic. Today, the toll-free line is an essential part of customer service. Allesi offers you the best prices on the market for packages and toll-free lines (1-800).

Request a quote
Talk to a professional