9 common myths about IP telephony: reality vs. perceptions

Let's demystify these preconceived ideas to help you understand the benefits of IP telephony.

IP telephony, commonly known as VoIP, cloud telephony or hosted telephonyIP telephony is a more or less recent technology that raises a number of questions. If you've already heard of IP telephony and feel overwhelmed, you're not alone. Many of us, having seen the technology evolve over the years, may be hesitant about these new changes. However, it's worth remembering that.., IP telephony is simpler and more reliable than you might think. Let us guide you through the common myths and show you why this technology is accessible and beneficial to you.

Let's demystify these preconceived ideas:

1. Lower sound quality

Myth: It is often said that the sound quality of IP telephony is inferior to that of traditional lines.

Reality: With advances in technology, VoIP quality can even surpass that of conventional lines. A stable Internet connection and adequate bandwidth guarantee exceptional sound clarity. What's more, VoIP technology enables the transmission of high-definition signals, delivering a superior sound experience.

2. Technical complexity

Myth: People sometimes think that setting up and managing hosted telephony is complicated and requires advanced technical skills.

Reality: Although initial installation may require some fine-tuning, today's suppliers make the user experience very intuitive. What's more, a wide range of technical support and assistance services are available to help you every step of the way, often remotely, making them more convenient and less costly than traditional technical support.

3. Unreliability (Internet/electricity outages)

Myth: We often think of VoIP telephony as being subject to cuts and interruptions.

Reality: Modern VoIP telephony systems are designed to be highly reliable. In the event of an Internet connection problem, back-up solutions such as automatic call switching to cell phones guarantee continuity of service. What's more, many IP telephony providers offer a service level agreement (SLA) guaranteeing high availability. So, in the event of a breakdown, your company's incoming and outgoing calls can continue.

4. Limited safety

Myth: Cloud telephony is perceived as less secure than traditional telephone systems.

Reality: Security is a top priority for cloud telephony solutions. Communications are encrypted from end to end, and only the sender and recipient can decode the messages. In addition, strong authentication methods, such as PIN codes and certificates, protect access to the system. High-quality firewalls are also deployed to prevent external threats.

5. High cost

Myth: VoIP telephony is often perceived as more expensive than traditional options.

Reality: In fact, VoIP can be more economical in the long term. For most businesses, it greatly reduces the cost of subscribing to traditional telephone lines, and offers attractive international calling rates. It often eliminates the need to invest in expensive telephone equipment. What's more, since IP telephony is highly adaptable to all kinds of business situations, you can choose the features you need for your business. package to your image!

6. Difficult implementation

Myth: Implementing IP telephony is thought to be a difficult task.

Reality: Initial implementation may seem complex, but many IP telephony providers offer turnkey solutions that greatly simplify the process. What's more, technical support is available to guide you through every step.

7. Not suitable for small businesses

Myth: You might think that IP telephony isn't useful for a company with few employees.

Reality: IP telephony is perfectly suited to small businesses. It offers the flexibility and scalability to adapt to changing business needs, while reducing communication costs.

8. Why invest again when we already have a telephone system?

Myth: Why invest in IP telephony when you already have a telephone system in place?

Reality: Upgrading to IP telephony can offer many benefits, such as lower costs, better communication quality and advanced features.

9. I don't need all the features

Myth: You might think that IP telephony offers too many unnecessary features.

Reality: IP telephony is adaptable to your specific needs. You can choose the features that best suit your business, customizing your system to meet your needs. Depending on the reality of your business, you may need more than just functionalities than she can imagine!

We can guide you in your choice

IP telephony is a viable and beneficial option for everyone. Understanding these myths is the first step to fully exploiting the benefits of VoIP. Don't be afraid of this technology, because it's here to simplify your communications while offering good sound quality, ease of use, increased reliability, enhanced security and significant potential savings. If you still have any doubts, don't hesitate to talk to one of our professionals who can answer all your questions. IP telephony is the future of communications, ready to meet your needs, whether you're a seasoned user or not.