CALL CENTER AND TOLL FREE LINES
Call 844.360.5060 (toll free)
Call center management
Do you need to re-invoice telephone costs to a client, improve the quality of your company's reception or control abuses and abuses within your company?
Simple, effective, real-time traffic analysis gives you total control over your company's phone traffic.
Directory
Taxation
Traffic analysis
Various
- Excel directory import/export
- Self-generation of substations
- Grouping of positions by department (unlimited)
Taxation
- Generation of invoices with or without communication details
- Time-based or impulse-based taxation
- Application of a margin on your purchase costs
- Management of business codes and customer numbers
- Management of operators and purchase/sale costs
Traffic analysis
- Observation of incoming/outgoing traffic
- Calls by hour, by day, by geographical area...
- Calls by extension, by department, by business code...
- The 20 most called numbers, the most expensive...
- Alerts on consumption by department or for the whole company
- Predefined queries with multi-criteria filtering
- Export your queries to Excel
Various
- Data acquisition in RS232 or TCP/IP depending on the PBX
- Remote multi PC consultation via network
Toll free lines 1800
Toll free throughout Canada and the United States
The toll-free line for businesses has no monthly fees and you only pay for its use. Dynamism, accessibility and prestige are what a simple toll-free line can give to your company. It contributes to improve your image in addition to significantly increase your customer traffic. The toll-free line is now a must in customer service. Allesi offers you the best price on the market for packages and toll-free lines (1-800).
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