P.M.I. PROGRAM
Call 844.360.5060 (toll free)
Don't pay for maintenance
Allesi offers general maintenance for equipment installed by us or our partners.1,2,4 free of charge and for an unlimited period of time3 .We believe that every company should leave collaborative telephony issues to its service provider, at no extra cost.That's why Allesi has introduced a no-cost maintenance program that is a standard part of any hybrid or cloud (hosted) phone system purchase your company makes.The Program of Maintenance Integrated (PMI) applies to all companies that have their Internet links, fiber links, business phone lines and Cloud services with Allesi.Peace of mind for all companies served by Allesi.
Here's a 5-point summary:
- Warranty on all parts of systems installed by Allesi1 .- Priority response at the Allesi Operations Center.- Priority appointment for additions, changes or moves.- Unlimited technical support 4 (via telephone, e-mail and TeamViewer) during regular business hours (8:30am - 5:00pm).- Free remote update of your PBX.
With PMI+, even more...
For a small monthly fee, get the ultimate peace of mind:
- Unlimited technical support (via telephone, e-mail and TeamViewer) 24/7
- No charge for remote programming changes during regular 24/7 business hours - Analysis and recommendations for on-demand local and long-distance calls.- No administration fees for line change requests to your service provider.- Annual prevention visit.- 24/7 service for emergency repair calls at reduced prices.- No travel costs within the first 10KM.- Guaranteed fixed costs for the duration of the contract 3.
- Replacement parts in stock at Allesi.
- 19$ charge only per replacement handset and phone cord.- Service and replacement of equipment according to the manufacturer's recommendations.- Free loan of equipment while waiting for replacement --- defective equipment.
- Preferred price list (see table)Conditions
- Based on normal use and condition. Includes all system components installed by Allesi. Applies only to new systems acquired by Allesi telecom and security. For telephones and other peripherals, Allesi assumes the manufacturer's warranty and replacement of parts for its duration only.
- We make certain arrangements for you with our participating partners, but do not assume any costs and/or liability.
- As long as a minimum of two recurring services are billed by Allesi. Applies only to agreements of 3 years or more without interruption or modification of duration during the initial contract period. Automatic contract renewals may be subject to cost adjustment and certain conditions. Some price changes may be made during your agreement to reflect market fluctuations or increases from certain suppliers.
- A maximum of 3 calls or service requests per e-mail per month are included at no charge. Each call or service request exceeding 15 minutes counts as a subsequent call or service request. A charge of 35$/20 minutes applies from the 4th call or service request. Unused calls are not cumulative. A minimum monthly service charge of 350$ is required to apply PMI.
- Normal conditions do not include tornadoes, heavy rain, hail, lightning, high winds, forest fires, electrical surges or excessive human handling.
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