Discover version 7.0 of BICOM IP telephony: even more innovative and high-performance

In a world where business communications are evolving at breakneck speed, it's essential to stay at the forefront of technological innovation. Recently, BICOM inaugurated the version 7.0 of its corporate IP telephony system. As proud partners, we are delighted to present the latest features of this high-performance unified communications tool. These additions promise to improve the way teams collaborate and communicate.

What version 7.0 has in store for you

BICOM version 7.0 brings significant improvements. These are geared towards more intuitive use, greater efficiency and seamless integration. Discover the main features and optimizations included in this update:

What's new in PBXware

PBXware from BICOM is a complete and versatile IP telephony platformdesigned to meet the communication needs of companies of all sizes. It offers a rich range of features. These include VoIP, unified messaging and conferencing, while guaranteeing easy management and seamless integration with other systems. PBXware stands out for its flexibility and ability to adapt to technological developments, ensuring efficient, modern communication.

Meeting co-organizers in PBXware

In addition to offering high-performance telephony services and this, for decadesBICOM has recently introduced videoconferencing! Always with a view to unifying corporate communications as much as possible. And with version 7 of BICOM IP telephony, meeting management becomes child's play. Thanks to the new co-organizer feature, you no longer need to juggle the technical aspects of meetings on your own. Now you can rely on co-organizers to ensure that your meetings run smoothly, even in your absence.

Integrated documentation

We know how important it is to be able to train quickly on a new tool. That's why PBXware 7.0 includes detailed documentation. This makes learning its features more intuitive for newcomers, and a handy reminder for experienced users.

Easy integration of sipPROT

BICOM version 7.0 allows you to manage sipPROT, a security tool for telephony systems, directly from the PBXware interface. This integration makes security configuration and monitoring simpler and faster. It eliminates the need to switch between different applications or interfaces. This simplifies security management, saves time and reduces complexity for users.

Towards improved call handling

In the context of enterprise IP telephony systems such as BICOM's PBXware, a "dynamic agent" refers to a type of call center agent. This agent can log in and out of the system to take calls as required. This offers flexibility in call flow management.

However, BICOM has decided to replace these dynamic agents with "callback agents". Callback agents don't necessarily take the call live. Instead, they have the option of calling the customer back at a more convenient time. This method may seem less direct, but it offers several advantages:

Greater flexibility for agents

They can manage their time more efficiently. Indeed, they can choose the right times to call customers back, which can reduce pressure and increase job satisfaction.

Improving the quality of interactions

Agents have time to prepare for the return call. This can lead to a more constructive and satisfying conversation for the customer.

Operational efficiency

This makes it possible to manage call peaks more strategically, by distributing call-backs during off-peak periods, thus optimizing resource utilization.

Increased campaign success rate

With callback agents, communication or sales campaigns can be more targeted and personalized, increasing the chances of success.

Innovations in gloCOM & gloCOM Meeting

gloCOM is a unified communications application that enhances collaboration and productivity within companies. It is a powerful BICOM IP telephony tool. It enables users to manage calls, messages, video conferences and file sharing from a single, intuitive interface. Designed to integrate seamlessly with PBXware and other systems, gloCOM facilitates internal and external communications, transforming the digital workspace. gloCOM and gloCOM go serve as a high-performance communications tool for your smartphone, tablet and/or computer.

SMS synchronization

Stay connected with your SMS conversations. No matter what device you're using, thanks to message synchronization across your devices.

"Asking for attention" & "automatic response

These new options ensure that you stay focused on your work while remaining accessible for emergencies, improving the fluidity of communication within your team.

Recording meeting chats & interactive features

With easy recording of meeting chats and interactive features like "Raise Your Hand" and in-meeting feedback, every participant can contribute effectively without disrupting the agenda.

And much more...

Beyond these flagship enhancements, BICOM version 7.0 comes with a host of tweaks and optimizations designed to enrich the user experience. From noise suppression to user interface enhancements, every detail has been thought through to facilitate your daily professional life.

We're convinced that BICOM IP telephony version 7.0 will be a game-changer for our Allesi customers. The new features open up new possibilities for collaboration and communication. We look forward to supporting you in this new era of unified communications. To explore all these new features and see how they can transform your business, please contact us and try PBXware 7.0 today!