Why call logs are essential to your telephone system

What are the benefits of call logs for businesses? Call logs are an essential tool for optimizing operations. They record key information such as call duration and dialed numbersfor example. Conversations and interaction histories are also kept for analysis and reporting purposes.customer service optimization.

This tool is particularly interesting for companies that receive a lot of calls. Visit call centers are very fond of it. Incoming and outgoing calls can be monitored. This helps to better time management and filter calls that aren't important.

What's more, with the flexibility of IP telephony, call logs enable us to monitor our teams anywhere in the world.

What's more, integrating our corporate telephony system with a CRM optimizes call logs. The data collected is associated with the right customer accounts to better track requests. Software, like that of our partners and suppliers Bicom and Yeastar deploy unrivalled call logging tools. Let's explore them!

Key points

• Visit call logs are essential for efficient management of corporate telephone communications.
• They record crucial data such as time, location, etc. numbersand timestamps.
• VoIP technology facilitates call management and provides access to remote and CRM integration.
• Visit call logs enable manage calls and block spam calls.
• Solutions like Bicom and Yeastar offer flexible integration and improved call history management.

What data is stored in call logs?

Call logs record the following information in particular:

Customer number

Call ID

Call type

Call duration

Call date

Call manager

Call start and end times

IP telephony has been incorporating call logs for some time now, but it's crucial to know how to use them effectively. Although these systems facilitate data collection, it's by integrating them with other tools such as CRM that companies can really benefit from them. This is how the benefits of call logs for businesses really become apparent, and how they can be used to improve services! By combining this data with CRM and other tools, managers can analyze performances in detail, identify areas for improvement and optimize customer interactions significantly.

Modern VoIP systems offer shared call logs and real-time analysis, accessible from anywhere. They provide detailed reports on calls, including the total numberthe duration and missed calls. These systems also offer advanced features such as personalized voice responses and skills-based call forwarding, making communications more efficient and helping to manage phone lines according to activity.

What is call logging software?

Call logging software is an essential tool for register and collect details of incoming calls. It enables companies to track and analyze telephone interactions efficiently, regardless of the device used (cell phone, office phone, computer) or where the calls take place. Here are just a few of the benefits of call logging software for businesses:

Agent performance measurement

Call logging software must record data that can be used to measure agent performance, such as waiting timethe resolution time and the working time after the call.

Call categorization

Good call logging software must go beyond the simple distinction between inbound and outbound calls. Incoming calls can be labelled as answered, missed, abandoned or directed to voicemail. Outgoing calls can be classified as connected or unconnected.

Search and sort

Call logs must be easy to filtered, wanted, sorted, downloaded and shared. For example, it should be possible to search for calls from a certain area code.

Integrations

Ideally, call logging software should be integrated with your CRM system andother tools to centralize data management and maximize efficiency. Integrations provide a complete overview of interactions, facilitating informed and strategic decision-making.

Integrated analysis

An analytical dashboard must group and display data for easy comparison and evaluation. This includes simple graphs to illustrate, for example, the percentage of missed calls.

What are the advantages of call logging software?

The adoption of a call logging software is a great help to companies. These tools make employees more productive and improve the quality of their work. customer service. They collect important information about calls, such as their duration and timing. This makes it possible to better manage telephone conversations.

For call centers, it's an indispensable tool.

These programs have a great feature: real-time call analysis. With advanced VoIP, you can quickly change strategies based on these analyses. Viewing calls on a dashboard provides useful stats on team work.

In addition, theautomated recording reduces errors. This results in more accurate supervision and improved employee performance. Call center software is good at handling incoming and outgoing calls. They include options such as automatic call allocation and expectation management. Thanks to this, employees improve with training based on these recordings.

Record sharing improves internal collaboration. It also makes telecom performance monitoring clearer and increases customer satisfaction. In other words, these software programs are making an impact: they optimize call management and boost productivity of the company.

How and who can manage your call logs?

One of the advantages of corporate call logs is that they can be managed in-house.

Call log management is crucial for optimize company operationsand this task can be efficiently carried out in-house by the company's administration thanks to a system PBX (Private Branch Exchange). A PBX enables IT managers, network administrators or technical support teams to configure, monitor and analyze call data without the need for external service providers.

Modern PBX systems, such as those offered by Bicom and YeastarBicom, with its Unified Communications platform, provides powerful tools for managing call logs. Bicom, with its Unified Communications platform, makes it easy to centralize and analyze call data, providing complete visibility of a company's telephony activities. Yeastar offers advanced features such as performance tracking, CRM integration and detailed reporting, helping companies extract valuable insights to optimize their operations.

By using these tools, companies can not only improve their communications management, but also strengthen their customer service and increase their overall productivity, while retaining internal control of their telephone systems.

FAQ

Why are call logs essential to your telephone system?

Call logs help to manage calls efficiently. In a company, they record important information. This includes the number of calls and how long they last.

This improves the way we handle calls, and allows us to keep track of how things are going. Visit IP telephony makes them available everywhere, simplifying their management.

What data is stored in call logs?

Call logs store information such as when the call took place, how long it lasted, and the numbers of the people who spoke. This data is useful for organizing and analyzing calls.

What's the difference between manual and automatic call recording?

Manual call recording can contain errors. You always have to be there to record calls. Automatic recording is more precise and error-free. Modern systems, based on IP telephonyhelp you do it easily.

What is call logging software?

It's a program that collects and manages call data. It tracks how employees are doing on the phone. Tools like Bicom and Yeastar work with CRMs to track call history by customer.

What are the advantages of call logging software?

This software boosts employee productivity and efficiency through call analysis. It automates log management, helping companies to understand and improve their calls. It also includes advanced features such as interactive voice servers.

How do you manage your call logs?

To manage call logs, you need to be able to access, export and analyze data. IP telephony makes all this easier, even when working from afar. Services like Bicom and Yeastar have easy-to-use interfaces, so you can enhance calls and adjust services to your needs.