Thank you for visiting the Allesi télécom et sécurité website and reading its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable. If you do not agree to this privacy policy, please do not browse our website.
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.
To ensure this protection, Allesi Telecom & Security will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.
For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.
We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, particularly in the case of a government request, to obtain consent from an individual to collect, use or disclose his or her personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.
Information is collected in accordance with the purposes and objectives set out in this privacy policy.
Here are some of the reasons we collect your personal information:
- To identify yourself, update your information.
- To provide products and services:
We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
- To ensure and improve these products and services:
The data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
- To develop new products and services as well as for AI:
The data collected may be used in a research and development context to offer new products and services to our users, notably through advertising and marketing messages. In addition, collected and aggregated data may be processed by algorithms using artificial intelligence.
- To offer personalized products and services:
By collecting and analyzing the data generated by your interactions with our services, we are able to develop and create products and services that are relevant to your needs and expectations, and in particular to plan adaptation measures for customers who require them.
- To evaluate the performance of products and services:
Data is collected in order to obtain information on the advantages and disadvantages of our products and services, so that we can evaluate and resolve them if necessary, notably through surveys. This enables us to ensure the quality of our products and services, as well as promoting risk management.
- To protect the privacy of our users. The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
- To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.
Allesi Telecom & Security may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information we collect, and its sensitivity, may vary depending on the context of your interactions with Allesi Telecom & Security. This is why it is our priority to inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :
Name and contact details. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.
Proof of identity. Passwords, password hints and similar security information used to identify you and access your account.
Demographic data. Information about you, such as your age, gender, country and language of communication.
Payment details. Data required to process your payments, such as your payment instrument number (e.g. your credit card number) and the associated security code.
Interaction. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this data is generated by us.
Other examples of interaction data we collect include:
Data on sites visited and usage. For example:
- Payment and account history. Data on the items you purchase and the activities associated with your account.
- Troubleshooting and help data. Data you provide when you contact Allesi telecom and security for assistance, including the products you use, and other information that helps us solve your problem.
- Search and order. Search queries and commands you use when using our website.
- Text, input and handwritten data. Text, input and handwritten data, as well as any related information.
- Location data. Data, which may or may not be precise, about your device's location. For example, it is possible to collect location data from a device's IP address, or from data in your account profile that indicates with less precision where you are, such as the name of a town or a zip code.
- Other data. Other data provided when you use our website, in particular data from Google Analytics and Zoho Sales IQ.
Improving products and/or services. We use the data to improve our products, in particular by adding new features or capabilities.
Customization. Some products include personalized features, such as recommendations that optimize your experience and satisfaction.
These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.
Product and/or service development. We use data to develop new products.
For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.
Customer support. We use the data to diagnose and resolve problems with products and/or services, restore access to your accounts (BICOM, etc.), provide other support and assistance services.
Contribute to securing and resolving problems. We use data to help secure and resolve problems with our products and services.
This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to e-mail, respond to surveys and choose whether or not to receive promotional communications from Allesi telecom & security by e-mail, SMS, post and telephone. For more information on how we manage your contact information, e-mail subscriptions and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.
Advertising. Allesi télécom et sécurité uses the data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, in particular on third-party websites.
We may sometimes use automated processes to make advertisements more relevant.
Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to supply products purchased from our online store.
Creation of reports and sales operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.
Legal compliance.
We process data to comply with the law. We also process contact details and identifiers to help customers exercise their data protection rights.
Allesi télécom et sécurité attaches the utmost importance to the security of your personal information and undertakes to treat it in accordance with industry standards and norms, and solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, given the inherent security limitations of transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user's own risk.
Allesi télécom et sécurité ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.
You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to have access to your personal information, you may make a request using the contact information provided at the end of this Policy.
To the best of our ability, we will provide you with timely access to your personal information. However, for security purposes, we may need to verify your identity.
There may be circumstances where we will not be able to provide you with access to your personal information. For example, where access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
We do not share your personal information with companies, organizations, or individuals outside of Allesi telecom and security with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
- With your consent.
- For storage on cloud servers, in which case personal information may be transferred to third-party jurisdictions. Please note that we only retain the services of reputable companies with privacy policies.
- For external processing purposes: We transfer personal information to other companies or trusted persons who process it on our behalf, on our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to our own and in compliance with any other appropriate security and confidentiality measures.
- For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
Allesi télécom et sécurité will not sell or rent your personal information to third parties.
Allesi Telecom & Security may use cookies, web beacons, web beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our Web sites, and about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site and any other statistics.
Cookies are used to retrieve search history and shopping baskets (e.g. online headphone purchases) related to the session, to facilitate the user's online browsing experience. It is important to note that, depending on the settings you choose, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you of the presence of cookies, giving you the chance to decide whether or not to accept them.
Please note that our web site may contain links or references to third party sites. This policy ceases to apply when you leave our website and Allesi Telecom & Security is not responsible for the collection or processing of personal information by these third parties or via these external sources.
Allesi télécom et sécurité keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, Allesi Telecom & Security takes physical and technical measures to ensure the security of data containing personal information.
We retain your information, in digital format, for as long as necessary to fulfill the purposes for which the information was collected or as long as required or permitted by law. The purpose, nature and sensitivity of the information have been taken into account in determining retention periods.
Allesi télécom et sécurité is subject to numerous legal obligations regarding the retention of personal information (for example, under tax laws). In general, to meet these obligations, your personal profile information (such as your name, job title, e-mail, sector) will be retained for the duration of your relationship with us and for a period of seven years following the end of your relationship with us. In addition, we will retain your transactional information for seven years after completion.
Certain exceptions may apply and require longer retention periods, for example in the case of litigation or claims. In such cases, your information may be retained for up to ten years. When your information is no longer required, we endeavour to destroy it securely.
Changes to these rules :
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We always indicate the date on which the latest changes were made. If the changes are significant, we will publish a prominent notice on our website (including, for certain services, via e-mail notification).
Person in charge of compliance :
If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
MARCEL PERAZZELLI
ALLESI TELECOM AND SECURITY
6375 IBERVILLE, MONTREAL
Telephone: 514 360 5060
Fax number :
E-mail: MARCEL@ALLESI.CA
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